Often, many of us don’t get a doctor consultation for minor medical issues as most doctors don’t do home visits. Gurugram-based Kyno Health is solving for that.
Founded in 2023 by Aditya Gupta, who previously worked at Pristyn Care, Kyno Health is a hyperlocal healthtech startup that offers quick general physician home visits for acute, non-emergency cases. The startup enables patients to book a home visit from a certified physician who can arrive in around 20 minutes.
Over the past two years, the company says it has completed over 23,000 consultations, maintained an average travel time of 25 minutes, and achieved a 91% patient satisfaction rate.
“We’re focused on creating a new category in primary care. While others serve chronic care or post-hospitalisation needs, we’re targeting real-time acute use cases—things like high-grade fever, sudden BP fluctuations, or gastric issues—that need attention within the hour but don’t warrant an ER visit,” the founder tells YourStory.
How does it work?
Kyno Health’s doctors—all with MBBS degrees and at least five years of experience—arrive at the patient’s home with a nurse, diagnostic support (if needed), and basic medicines in hand.
Each consultation lasts 25-30 minutes, notably higher than India’s average of 4-5 minutes per consultation.
“We’re trying to fix the foundation. The quality of diagnosis and medical outcomes improves when time is invested in the consultation. A rushed diagnosis often leads to overprescription or misuse of antibiotics,” he adds.
Currently accessible via a web app, the startup has kept its service flow simple: users enter three basic details (name/age, symptoms, location), get an estimated time of arrival, make the payment, and are then assigned a doctor whom they can track live via the platform. Doctors, meanwhile, get alerts on their app and have cabs that are ready for dispatch.
The startup partners with multiple vendors, including ZiT, Carzonrent, and WTI, for hiring cabs.
Post-consultation, for medicines or nursing procedures, Kyno Health has an in-house nursing team of 38 doctors and 20 nursing staff who provide essential services. Medicines and diagnostics are offered through third-party vendors, including Orange Health and Redcliff Labs at Home.
It also has a dedicated corporate team of 7-8 members who ensure seamless coordination for the patient.
While the startup doesn’t yet provide medicine-only delivery, doctors carry all basic and emergency medicines during home visits.
The system also maintains patient records securely on the backend. Doctors can view past prescriptions and visit notes through the internal app. Patients receive their handwritten prescriptions for now. A digital Electronic Medical Record (EMR) feature is in development, with the goal of building a voice-led EMR too.
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Funding and the way ahead
Although Kyno Health is currently focused on acute care, it plans to expand into chronic care (like diabetes or hypertension management) in the future.
The founder notes that creating trust in a healthcare brand over individual doctors will be key. “In India, most primary care is doctor-owned and non-standard. There’s a big opportunity to create consistency and transparency,” Gupta adds.
Kyno Health’s team is currently spread across Delhi, Gurugram, Noida, and Bengaluru.
The startup charges Rs 999 per consultation, and supplements this with ancillary revenue from diagnostics, nursing procedures, and medicine delivery. While patients can’t choose their doctor (to ensure quick TAT), doctors are assigned by zone—so repeat customers often get consultations from the same doctors.
“It’s a classic conflict. You can’t promise 20-minute delivery and allow patients to pick doctors at the same time. That said, we’re exploring ways to build trust in the Kyno Health brand itself, rather than in a specific doctor. It’s what Uber or Zepto have managed to do in their domains,” the founder explains.
Kyno Health recently raised $1.2 million in seed funding from Fundamental VC, a Bengaluru-based fund. It had earlier raised Rs 1.5 crore in a pre-seed round in 2022 and Rs 8.24 crore in its seed round in 2024. In FY24, the company clocked Rs 95.39 lakh in revenue and registered an annual recurring revenue (ARR) of Rs 5 crore for FY25, marking a 5X growth over the previous year.
Over the next 6-12 months, the startup aims to accelerate demand through advertisement and social media content, and double down on medical and tech capabilities. Expansion is also on the cards. Kyno Health aims to enter Mumbai, Pune, Hyderabad, Chennai, Jaipur, and Ahmedabad, with a goal of operating in 10-15 cities by the end of 2025.
The at-home doctor consultation market in India is experiencing significant growth, driven by increased awareness and adoption of telemedicine services, particularly in the wake of the COVID-19 pandemic. Hospital chains like Apollo Hospitals and Max Healthcare have sprouted home care subsidiaries—Apollo HomeCare and Max@Home, respectively—to cater to the growing demand. This market is projected to reach $36.1 billion by 2030, with a 19% annual growth rate, according to Grand View Research.
(The copy was updated with third-party vendors.)
Edited by Kanishk Singh
